Terms & Conditions

TERMS AND CONDITIONS 

A few things to read before you book with us 

• All services are by appointment only. 

• A finish is compulsory with every colour service.

• A strict policy for no colours under the age of 16 years.

• A consultation for all technical services must be booked before we mutually agree to continue.

• You cannot book Hair colours, Keratin blow dry’s or facial tinting online, please use my Contact form to discuss options or Call/WhatsApp 07756533517.

• You are required to have an Allergy skin test 2 days prior to your technical booked appointment (as a new client), this also applies to existing clients that have not visited for over 6 months or your last Allergy skin test has been 6 months ago.

• When booked your appointment if you decide to change what was discussed in your consultation on the day of your appointment this may require a longer sitting , I will not be able to extend your appointment.

• All clients will receive a text message reminder 72 hours before booked appointments. Please reply to confirm the appointment.

• Deposits are required for appointments. Deposit amounts depends on the overall cost of service. (Please note a 48hr cancellation policy, anything within this period will result in a loss of deposit)..

• I have reduced reception duty during opening times, please go to contact to fill in the form to request an appointment or Whatsapp 07756533517, please bare me a little tome to reply.

• For all cutting and styling appointments you can now BOOK ONLINE

CANCELLATION POLICY

• Deposits are required for appointments. (This will be deducted off the bill line when checking out). 

• 48 Hours Cancellation Notice is needed for all treatments and services.

• Cancelling the day before or on the day of your appointment will incur paying full cost of service, deposits/prepayments will be deducted and the remaining balance will be billed, failure to pay will result in being unable to reschedule any future appointments.

• In case of emergencies please contact Rachaels Unisex Hair Salon Ltd immediately 07756533517. 

EARLY ARRIVAL POLICY

• I appreciate your promptness for your booked appointment.

• There is a small waiting area and an outside area.

• Use our car park facilities in the corner of the street, there is no limit to park there and can be used by anyone, or park on the front drive.

• If you claim to have COVID-19 symptoms or have been tested positive please reschedule your appointment, No charge for short notice cancelled appointments, your health and the safety and others comes first,  However we do appreciate notice as soon as possible so we can arrange the appointment to another client.

LATE/NONE-ARRIVAL POLICY

• To respect the time allocated for your appointment, I ask you to arrive on time for your appointment.

• Arrival more than a few minutes late means I cannot spend the full time with you. 

• I will not extend your appointment time.

• If you think you are running late or cannot attend your appointment, please call immediately 07756533517.

• I will do my upmost to accommodate clients, but I may not be able to do your hair.

• Arriving 10-15 minutes late is not really feasible to complete appointments and may possibly result an immediate cancellation with a fee of the full amount for the service booked. If a service can be carried out, you will be charged for the time originally booked.

• Not arriving to your appointment without any notice will result with a fee of the full amount for the service booked.

• Myself has a time schedule that must be adhered to, meaning clients being late and none-arrivals means someone on the waiting list may miss out and suffering a financial loss.  

• Rachael’s Unisex Hair Salon Ltd reserve the right to charge at full price for the appointment that is missed due to late cancellation/ lateness/ none arrived. (I will accommodate and rebook your appointment with the charges, if the appointment can be filled then the charges can be waivered but this is not always likely to happen).

• If the salon is running late for your appointment, you will be kindly contacted.

Rachael’s Unisex Hair Salon Ltd knows that these policies may be frustrating for those who have to cancel at short notice for genuine reasons or if arriving late through no fault of their own. Late cancellations/none arrival appointments may not be filled due to short notice therefore a result of a financial loss to the business.

AFTER CARE SERVICE

If you are not entirely satisfied with your service, please call within 7 days from the original service date for a comeback appointment. This is with no judgement, This will be an open minded conversation to be honest and to both respect one another.

Were only human we may not always get it right first time.  

COMPLAINTS

My priority is for you to be completely satisfied with the service you receive. Complaints are rare but I take them seriously, Rachael’s Unisex Hair Salon Ltd has a complaints policy and process to follow to make sure things are put right where needed and we learn from your feedback.

In the unlikely event of a complaint please put your complaint in writing by post or email to info@rachaelshairsalon.co.uk.

GIFT VOUCHERS

• All gift vouchers expire after 12 months and must be redeemed on or before expiry date. 

• Gift vouchers are none refundable but can be used for alternative treatments to the equivalent value or less.

• Gift vouchers cannot be used in conjunction with special offers.

• All Gift vouchers have an expiry date clearly printed on the back of the voucher. In the event of you not being able to visit before the expiry date then please contact the salon. All cases will be considered on the individual’s basis.

• If an appointment cannot be found before the expiry date and inadequate notice has been given, then the voucher will be void.

• This expiry date is set and once expired cannot be altered or redeemed.

MEDICAL CONDITIONS

• It is the responsibility of the client to inform the salon at the time of booking any medical conditions and allergies.

•  It is the responsibility of the client to ensure this information is kept up to date.

The content of the page is not all encompassing and is subject to change without notice.