Deposits are required for appointments. (This will be deducted off the bill line when checking out).

48 Hours Cancellation Notice is needed for all treatments and services.

Cancelling the day before or on the day of your appointment will incur paying full cost of service, deposits/prepayments will be deducted and the remaining balance will be billed, failure to pay will result in being unable to reschedule any future appointments.

In case of emergencies please contact Rachaels Unisex Hair Salon Ltd immediately 07756533517.

I appreciate your promptness for your booked appointment.

There is a small waiting area and an outside area.

Use our car park facilities in the corner of the street, there is no limit to park there and can be used by anyone, or park on the front drive.

If you claim to have COVID-19 symptoms or have been tested positive please reschedule your appointment, No charge for short notice cancelled appointments, your health and the safety and others comes first, However we do appreciate notice as soon as possible so we can arrange the appointment to another client.

To respect the time allocated for your appointment, I ask you to arrive on time for your appointment.

Arrival more than a few minutes late means I cannot spend the full time with you.

I will not extend your appointment time.

If you think you are running late or cannot attend your appointment, please call immediately 07756533517.

I will do my upmost to accommodate clients, but I may not be able to do your hair.

Arriving 10-15 minutes late is not really feasible to complete appointments and may possibly result an immediate cancellation with a fee of the full amount for the service booked. If a service can be carried out, you will be charged for the time originally booked.

Not arriving to your appointment without any notice will result with a fee of the full amount for the service booked.

Myself has a time schedule that must be adhered to, meaning clients being late and none-arrivals means someone on the waiting list may miss out and suffering a financial loss.

Rachael’s Unisex Hair Salon Ltd reserve the right to charge at full price for the appointment that is missed due to late cancellation/ lateness/ none arrived. (I will accommodate and rebook your appointment with the charges, if the appointment can be filled then the charges can be waivered but this is not always likely to happen).

If the salon is running late for your appointment, you will be kindly contacted.