Skin Testing

As a professionally run salon, your safety comes first.

This information applies if you are having a permanent colour or lightening service, including colour or lightening product/ bleach highlights, applied to the hair on your head or ANY other area of your body (eg, spray tans, eyebrows, eyelashes).

While the vast majority of people who have their hair coloured experience no problems, a small number of people have the potential to develop an allergy to some hair dye ingredients. The use of hair dyes is strictly regulated and their ingredients are approved for use in hair colour in the UK, the EU and across the world. However, an allergy can develop over time so it is possible that you could have an allergic reaction even if you have not had one in the past.

Skin Testing

We will always carry out an allergy alert test for new clients aged 16* or over, even if you have had your hair coloured before. We will check when returning clients last had an allergy alert test. If it was more than six months ago, we will arrange for another test to be done.

Allergy alert tests must be done at least 48 hours in advance of your colour. We will also carry out relevant industry tests for all new clients or existing clients who want a different chemical service, for example, colouring, bleaching / lightening. This will test the condition of your hair, the compatibility of previous products or services and confirm what the final result of the service will be. A test cutting and strand test may be suggested as this is the most effective way of finding out what the end result will look and feel like without risking your hair. We will ask you to answer the questions and sign a consultation, allergy alert and industry tests record card to confirm that you have answered them to the best of your knowledge. Your stylist or therapist will also sign the record and confirm whether an allergy alert test or other industry tests will be needed before the service can go ahead.

We will ask new clients for your consent to keep your colour records for six years for your safety. If you have a reaction to hair colour or to an allergy alert test, you must seek medical advice.

Thank you!

*Sorry, manufacturers do strongly advise that hair colourants (including highlights) cannot be used on anyone aged under 16, so we can not provide colour services for this age group.

Deposits are required for appointments. (This will be deducted off the bill line when checking out).
48 Hours Cancellation Notice is needed for all treatments and services.
Cancelling the day before or on the day of your appointment will incur paying full cost of service, deposits/prepayments will be deducted and the remaining balance will be billed, failure to pay will result in being unable to reschedule any future appointments.
In case of emergencies please contact Rachaels Unisex Hair Salon Ltd immediately 07756533517.
I appreciate your promptness for your booked appointment.
There is a small waiting area and an outside area.
Use our car park facilities in the corner of the street, there is no limit to park there and can be used by anyone, or park on the front drive.
If you claim to have COVID-19 symptoms or have been tested positive please reschedule your appointment, No charge for short notice cancelled appointments, your health and the safety and others comes first, However we do appreciate notice as soon as possible so we can arrange the appointment to another client.
To respect the time allocated for your appointment, I ask you to arrive on time for your appointment.
Arrival more than a few minutes late means I cannot spend the full time with you.
I will not extend your appointment time.
If you think you are running late or cannot attend your appointment, please call immediately 07756533517.
I will do my upmost to accommodate clients, but I may not be able to do your hair.
Arriving 10-15 minutes late is not really feasible to complete appointments and may possibly result an immediate cancellation with a fee of the full amount for the service booked. If a service can be carried out, you will be charged for the time originally booked.
Not arriving to your appointment without any notice will result with a fee of the full amount for the service booked.
Myself has a time schedule that must be adhered to, meaning clients being late and none-arrivals means someone on the waiting list may miss out and suffering a financial loss.
Rachael’s Unisex Hair Salon Ltd reserve the right to charge at full price for the appointment that is missed due to late cancellation/ lateness/ none arrived. (I will accommodate and rebook your appointment with the charges, if the appointment can be filled then the charges can be waivered but this is not always likely to happen).
If the salon is running late for your appointment, you will be kindly contacted.

Rachael’s Unisex Hair Salon Ltd knows that these policies may be frustrating for those who have to cancel at short notice for genuine reasons or if arriving late through no fault of their own. Late cancellations/none arrival appointments may not be filled due to short notice therefore a result of a financial loss to the business.